All orders are shipped via the delivery service selected during checkout.
For Retail Orders: We aim to deliver stock items immediately upon processing.
For Wholesale Orders: Products are manufactured after receiving the order and payment, with a production time of 1-4 weeks. Any delays will be communicated in advance.
Damaged Goods
If your order arrives damaged or if there is a packing error:
Contact us immediately at info.bestocraft@gmail.com with your order number, name, address, and a description of the issue.
We will guide you through the resolution process.
Return Policy
We want you to be satisfied with your purchase. If not, you can return or exchange items under the following conditions:
Returns must be initiated within 7 days of delivery.
The product must be unused, in its original packaging, and in a saleable condition.
Return shipping costs are the customer’s responsibility.
Non-Returnable Items:
Opened or used products.
Customized or personalized items, unless they are damaged or faulty.
Refund Policy
Refunds will be initiated after the returned product passes a quality check.
Refund processing time: 5-6 days after inspection.
Payment method used during purchase will be credited.
Exchange Policy
Exchanges are subject to product availability.
The cost of re-delivery for exchanges is borne by the customer.
Cancellation Policy
Orders can be canceled within 24 hours of placement.
If the product has already been shipped, the cancellation request will not be accepted.
Important Notes
If the delivery fails due to incorrect address, recipient unavailability, or refusal, no refund will be provided.
Product specifications (e.g., color, size) may vary slightly from the images displayed.
